A reputed insurance brokerage firm has 80 to 90 users, which caters to the large corporates regarding their corporate insurance needs of different kinds like factory Insurance, fire insurance, and machine insurance etc. Each insurance kinds have renewals, claims, new policies etc which are handled by different departments in the insurance brokerage firm
These policies are handled by various departments depending on the work undergoing on that policy. There are some departments, which handle Quality Control with the client, while some Departments, which handle new policies / marketing.
Now to track jobs in various departments becomes quite cumbersome. Either they have to use phone calls to keep a track of the situation or use emails.
By using any of the messengers, the structured communication was missing.
In some of the critical jobs like claims there were cases where the client also needs to have access to the application so even they have the information on the status of the jobs related to their company.